Utility bill exceptions often need specialist knowledge to investigate and validate them correctly to resolution. Properly dealing with queries takes time, and time is a luxury when paying utility bills, increasing the chance of disconnections, and late fees.

While organizations with large quantities of utility accounts find automating utility bill collection and payment invaluable, fatal utility bill exceptions that hold up payments still need to be managed. Because we manage tens of thousands of invoices, we are experts in recognizing and resolving queries quickly.

Many utility bill exceptions are straightforward, but those requiring specialist knowledge for resolution often get approved for payment to maintain service. This makes them harder to track, and worse may prevent future incorrect bills from appearing in the future.

Fortunately, Vervantis take care of that. Our billing specialists thoroughly investigate and resolve all fatal account exceptions directly with utility vendors, so it is necessary to contact an organization’s accounts payable or facilities team when all other known avenues have been exhausted.

We demonstrate the benefit of our resolution process in the reduction of disconnections, overspends, and late fees, which can fall by over 72% in just a few months (see chart).

Furthermore, because we offer our utility bill exceptions service both as part of a full solution or stand-alone, we can right-size the service for your needs.