Utility Bill Exceptions

Complete investigation, validation, and resolution of utility bill exceptions

Our billing specialists thoroughly investigate and resolve all utility bill exceptions directly with utility vendors, so there is only contact to an organization’s accounts payable or facilities team when all other known avenues have been exhausted.

Bill Exception Resolution

Utility bill exceptions often need specialist knowledge to investigate and validate them correctly to resolution. Properly dealing with queries takes time, and time is a luxury when paying utility bills, increasing the chance of disconnections, and late fees.

While organizations with large quantities of utility accounts find automating utility bill collection and payment invaluable, fatal utility bill exceptions that hold up payments still need to be managed. Because we manage tens of thousands of invoices, we are experts in recognizing and resolving queries quickly.

Many utility bill exceptions are straightforward, but those requiring specialist knowledge for resolution often get approved for payment to maintain service. This makes them harder to track, and worse may prevent future incorrect bills from appearing in the future.

Fortunately, Vervantis take care of that. Our billing specialists thoroughly investigate and resolve all fatal account exceptions directly with utility vendors, so it is necessary to contact an organization’s accounts payable or facilities team when all other known avenues have been exhausted.

We demonstrate the benefit of our resolution process in the reduction of disconnections, overspends, and late fees, which can fall by over 72% in just a few months (see chart).

Furthermore, because we offer our utility bill exceptions service both as part of a full solution or stand-alone, we can right-size the service for your needs.

  • Streamline Expense Management

  • Improve Data Quality

  • Reduce Processing Costs

Assurance is the Cornerstone of Excellence

Vervantis is SOC2 Type II certified by independent auditors of the Association of International Certified Professional Accountants (AICPA). This is an ongoing, year-round process that attests our controls and processes meet AICPA trust criteria, as well as rigorous independent penetration testing of our utility software DataHub360TM ensuring data is secure. Cyber insurance is standard in our agreements providing additional assurance and peace of mind.

Call us at (480)550-9225 to learn more today!

Talk to one of our account managers.

Utility Bill Management Specialists

Automated Invoice Collection

The cost of missing invoices starts with late fees and quickly escalates to disconnections which seriously impact operations and reputational risk. Vervantis automated invoice collection solves the problem.

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Exception Resolution

Our billing specialists thoroughly investigate and resolve all utility bill exceptions directly with utility vendors, so there is only contact to an organization’s accounts payable or facilities team when all other known avenues have been exhausted.

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Open Close Services

Our utility billing specialists do all the heavy lifting. Working as an extension of your team, we create fully customizable utility administration solutions that respond to fluctuations in demand.

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Deposit Recovery

Using a proven process, our team of specialists audit accounts and record deposit values, negotiating their release and tracking refunds to ensure checks are issued or credits made on utility bills.

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Audits & Accruals

We audit leases and investigate utility accruals to resolution. Improve cash flow and swiftly remove the need for charge-back estimates or accrued amounts in financial statements.

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Utility Budgets

Our experts carefully plan utility budgets, using multilayered modeling and analysis. This analysis, combined with our utility data cleansing methodologies, ensures financial-grade certainty down to the account level.

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Explore Our Services

Energy consultancy and utility procurement is much more complex than signing a contract and hoping you’ve made the right decision.

The speed and accuracy required for timely bill payment, exception resolution, and open close management.

Energy & Sustainability is streamlined with our agile and accredited financial-grade reporting software that underpins CSR programs.

Our distributed generation and energy storage specialists provide independent financial-grade analysis, project management.

Serving Commercial and Industrial Energy Consumers Across the Globe

Vervantis commercial energy consultants serve multiple countries and geographies providing a single solution for outsourced energy & sustainability expertise for businesses. We manage and centralize utility, CSR and ES&G programs, providing regional support to deliver local language expertise across established and emerging markets.

“Vervantis manages our energy purchasing, billing, account administration, sustainability and everything in-between. The service is incredible, they’re always going beyond our agreement to help”

Winnie Buchanan

Director Facilities – Aaron’s Inc.

“The team at Vervantis got to know our business and found a renewable energy solution that not only met our environmental goals but saved us money and provided covered parking too”

Brian Wedgeworth

Facilities Director –
Mountain Park Health Centers

“We used Vervantis engineers for ASHRAE energy audits of our town buildings. The operational and behavioral inefficiencies identified saved us almost 10% without spending a cent on equipment”

JoAnn Cathcart

Town N. Attleborough

Utility Rates Analyzed

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Saving $ Everywhere

Spend Managed $m

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Cost Assurance

Years of Experience

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Knowledge Is Power

Invoices Processed

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Growing Every Day!